ORDERS AND PAYMENTORDER PROCESSING
Please allow 3-5 business days to process and ship your order. Expedited orders will be processed day of if the order is placed before 2pm EST. Shipping costs are non-refundable.
You’ll receive an e-mail with tracking information when your order ships, so you can always check the status of your package while it’s in transit using the tracking number. Please allow 24-48 hours after you have placed your order for the status of your shipment to update with the shipping provider. If you need help with tracking, reach out to Customer Care at firstname.lastname@example.org
ORDER CHANGES AND MODIFICATIONS
Once you’ve placed your order, we cannot make any changes. We can, however, cancel your order up until it ships. Please reach out to Customer Care at email@example.com for assistance.
ALIX NYC accepts gift cards, store credit and all major credit cards such as: Discover, Visa, MasterCard and Amex. At this time, we do not use payment plans such as Afterpay or Klarna. Only one form of payment can be used at a time with the exception of gift cards and store credit.
ALIX NYC will offer a sale price adjustment on merchandise purchased up to 7 days prior to the start date of a sale or promotion. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to you in the form of store credit which will be valid for 6 months. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.
Perfectly packaged with a notecard to add your own sentiment, choose an amount from $50 - $500 and we will mail it to you or any US recipient. Gift Cards can be purchased here and redeemed at alixnyc.com. If you would like a personalized note to be included with your gift card, please reach out to firstname.lastname@example.org
WHERE CAN I SEND A GIFT CARD?Gift cards can be mailed anywhere in the US via standard shipping. You may choose express or overnight shipping for an additional fee. Gift card delivery outside the US is unavailable at this time.
HOW CAN I PAY WITH A GIFT CARD?To redeem your gift card, enter the code provided on the back of the card at checkout. If the purchase exceeds the value of the gift card, you may pay the remaining balance with a credit card. To check your gift card balance, please contact us at email@example.com
All sale items are only eligible for store credit within 14 days of receipt. Please note any items marked Final Sale are not eligible for return or exchange. Please note, the WELCOME10 promo code is only valid on full-price merchandise.
INTERNATIONAL ORDERSAll international orders are subject to duties and taxes billed by the destination country’s customs department upon delivery. Please note: We are not responsible for customs or transit delays, or any additional fees for customs clearance.
RETURNS & REFUNDS
We accept returns within 14 days of receipt. Items must be returned new, unused, and in the original packaging with tags and sanitary liner attached. Merchandise must be free of deodorant and other stains.
After 14 days, you will be eligible for online store credit only. After 30 days all sales are final. Sale items are only eligible for store credit within 14 days of receipt. Please note items marked “FINAL SALE” are not eligible for return or exchange. Original shipping fees are not refundable. We cannot make any exceptions, or accept any requests falling outside of 14/30 day time frame outlined above.
Returns/Exchanges that appear washed, worn, or damaged will not be accepted and will be returned to the customer at the customer’s expense. Tags, sanitary liner, and ALIX NYC garment bag must be intact. Customer must include the provided ALIX NYC return form with all required information for the return to be processed.
The customer may choose their preferred method of shipping and we recommend tracking/insurance, as ALIX NYC is not responsible for lost packages. The customer may choose to have ALIX NYC send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount.
International returns and exchanges outside of the US are not accepted at this time.
ALIX NYC reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.
Please allow 5-7 business days from receipt of return to process your return/exchange. Funds may take up to 10 additional days to show on your statement.
Please allow 5-7 business days from receipt of the return to process your return. Funds may take an additional 10 business days to post on your statement. Please note all sale items are only eligible for store credit and all items marked FINAL SALE cannot be returned. Please note, international orders are considered Final Sale.
Standard orders are typically processed between 1-2 business days. Expedited orders are processed same-day, assuming order is placed before 2pm EST. Shipping costs are non-refundable.
- Ground Shipping (3-5 business days): $5.95
- Second Day Air: $25.00
- Next Day Air: $45.00
We currently ship using DHL for international orders. Orders are generally delivered between 2-4 business days. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. Please note: We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. International shipping, duty, and taxes are non-refundable in the event of a return/exchange.
INTERNATIONAL SHIPPING RATES
- Shipping rate to the Middle East: $62.00
- Shipping rate to all other international destinations: $45.00
All International orders are considered final sale; for special requests or if you’re having trouble with your order please don’t hesitate to contact us at firstname.lastname@example.org.
NEW YORKFIVESTORY: 18 W 69th St, New York, NY 10021
KITH: 644 Broadway, New York, NY 10012
MADDY'S 390: 220 Wheatley Plaza, Greenvale, NY 11548
TONY WALKER & CO: 5110 Main St, Buffalo, NY 14221
THE HAUTE MAVEN: 18 Broad St, Red Bank, NJ 07701
CALIFORNIATHE ALCOVE: 5203 E. 2nd St., Long Beach, CA 90803
THE ALCOVE: 3838 Cross Creek Road, Malibu CA 90265
BLVD: 320 Manhattan Beach Blvd, Manhattan Beach, CA 90266
ELYSE WALKER: 15306 Antioch Street, Pacific Palisades, CA 90272
ELYSE WALKER: 3444 Via Lido, Newport Beach, CA 92663
KITH : 8500 Sunset Place, Los Angeles, CA 90069
MI PLACE : 916 Avocado Ave, Newport Beach, CA 92660
TUCCI: 12857 El Camino Road, Suite N4, San Diego, CA 92130
COLORADOA-LINE BOUTIQUE: 200 S. Acoma Street, Denver, CO 80223
BAZAR: 2525 15th St Unit 1C, Denver, CO 80211
FORMATION BOUTIQUE: 141 E. Meadow Drive #203, Vail, CO 81657
FLORIDAKITH: 1931 Collins Avenue, Miami Beach, FL 33139
FRANKIE MIAMI: 1891 Purdy Ave, Miami Beach, FL 33139
TEXASFORTY FIVE TEN: 4510 McKinney Avenue, Dallas, Texas 75205
SAINT LO BOUTIQUE: 714 Yale St, Suite 1G, Houton, TX 77007
SETTE: 2606 Westheimer Rd, Houston, TX 77098
ISRAELLIAT: Ahimeir Street 21, Tel Aviv, Israel 69492
MICHAL AND MORAN: 24 He Behair Street, Kikar Hamedina, Tel Aviv, Israel 6299803
ROYA: 13 Bialik Street, Rishon Lezion, Israel
JAPANOPENING CEREMONY:6-7-1-B Jingumae, Shibuya-Ku, Tokyo, Japan 150-0001
LEBANONAÏSHTI DOWNTOWN:71 El-Moutrane Street, Beirut, Lebanon
UNITED KINGDOM:HARRODS: 87-135 Brompton Road, Knightsbridge, London, SW1X 7XL
Wholesale Inquiries, please contact:
Press Inquiries, please contact:
Our site contains links to other websites. Please note that when clicking on a link you may enter another website, for which ALIX NYC is not responsible. Contact with third parties, on the ALIX NYC site or through links posted on the ALIX NYC site, is governed by the policies of the respective third parties. ALIX NYC reserves the right to make changes to its policy and practice at any time. Users are bound by changes made to the policy when using the service after such changes have been made. Please re-read this policy prior to submitting any personal information if there are concerns about how your information is collected and used.