After 14 days, you will be eligible for online store credit only. After 30 days all sales are final. Sale items are only eligible for store credit within 14 days of receipt. Please note items marked Final Sale are not eligible for return or exchange. Original shipping fees are not refundable. We cannot make any exceptions, or accept any requests falling outside of 14/30 day time frame outlined above.
Returns/Exchanges that appear washed, worn, or damaged will not be accepted and will be returned to the customer at the customer’s expense. Tags, sanitary liner, and ALIX garment bag must be intact. Customer must include provided ALIX return form with all required information for the return to be processed.
The customer may choose their preferred method of shipping and we recommend tracking/insurance, as ALIX is not responsible for lost packages. The customer may choose to have ALIX send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount.
ALIX reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.
1. Email ALIX at email@example.com to request your RMA#. Please allow up to 48 hours for your request to be processed. At this time, please indicate your preferred shipping method, so that we may send you a UPS label if you so choose.
2. Once your request is processed we will email you with your RMA# and a UPS prepaid label (optional).
3. Carefully read our return policy and make sure all items are included in your package. Mail your package to: ALIX | 209 West 38th Street, Suite 312 | New York, NY 10018
4. Please allow 5-7 business days from receipt of return to process your return/exchange. Funds may take up to 10 additional days to show on your statement.
Standard orders are typically processed between 1-2 business days. Expedited orders are processed same-day, assuming order is placed before 2pm EST. Shipping costs are non refundable.
We currently ship USPS for international orders. Duties and taxes will be marked “bill to recipient” and will be due upon delivery. We are not responsible for international duty and taxes. We do not accept responsibility for orders not accepted due to failure to pay duties and taxes. No exceptions. All International orders are considered final sale, for special requests contact firstname.lastname@example.org. International shipping, duty, and taxes are non-refundable in the event of a return/exchange. If you’re having trouble with your order please don’t hesitate to contact us at email@example.com.
ALIX Gift Cards are subject to the following terms and conditions: Gift Cards are in US Dollars and do not expire. Any items purchased with a Gift Card are eligible for Exchange Only. After 30 days all purchases are Final Sale. ALIX is not responsible if a Gift Card is lost, stolen or used without permission. Sales tax and shipping is applicable on any items purchased with a Gift Card.
PROMOTIONS/PROMOTIONAL GIFT CARDS
ALIX Gift Cards received for a promotional discount or period are subject to the following terms and conditions. Expiration dates will be noted on the card/advertisement. Any items purchased with a Gift Card or Promotional Code are eligible for Exchange Only. ALIX is not responsible if a Gift Card is lost, stolen or used without permission. Sales tax and shipping is applicable on any items purchased with a Gift Card.
SALE PRICE ADJUSTMENT POLICY
ALIX will offer a sale price adjustment on merchandise purchased up to 7 days prior to the start date of a sale or promotion. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to your ALIX account in the form of store credit which will be valid for 6 months. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.