ORDERS AND PAYMENTORDER PROCESSING
Please allow 3-5 business days to process and ship your order. Expedited orders will be processed day of if the order is placed before 2pm EST. Shipping costs are non-refundable.
You’ll receive an e-mail with tracking information when your order ships, so you can always check the status of your package while it’s in transit using the tracking number. Please allow 24-48 hours after you have placed your order for the status of your shipment to update with the shipping provider. If you need help with tracking, reach out to Customer Care at firstname.lastname@example.org
ORDER CHANGES AND MODIFICATIONS
Once you’ve placed your order, we cannot make any changes. We can, however, cancel your order up until it ships. Please reach out to Customer Care at email@example.com for assistance.
ALIX NYC accepts gift cards, store credit and all major credit cards such as: Discover, Visa, MasterCard and Amex. You can also choose to pay with PayPal or Klarna.
Klarna is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. To learn more about Klarna click here.
Only one form of payment can be used at a time with the exception of gift cards and store credit.
ALIX NYC will offer a sale price adjustment on merchandise purchased up to 7 days prior to the start date of a sale or promotion. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to you in the form of store credit which will be valid for 6 months. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.
Perfectly packaged with a notecard to add your own sentiment, choose an amount from $50 - $500 and we will mail it to you or any US recipient. Gift Cards can be purchased and redeemed at If you would like a personalized note to be included with your gift card, please reach out to firstname.lastname@example.org
WHERE CAN I SEND A GIFT CARD?Gift cards can be mailed anywhere in the US via standard shipping. You may choose express or overnight shipping for an additional fee. Gift card delivery outside the US is unavailable at this time.
HOW CAN I PAY WITH A GIFT CARD?To redeem your gift card, enter the code provided on the back of the card at checkout. If the purchase exceeds the value of the gift card, you may pay the remaining balance with a credit card. To check your gift card balance, please contact us at email@example.com
All sale items are only eligible for store credit within 14 days of receipt. Please note any items marked Final Sale are not eligible for return or exchange. Please note, the WELCOME10 promo code is only valid on full-price merchandise.
INTERNATIONAL ORDERSAll international orders are subject to duties and taxes billed by the destination country’s customs department upon delivery. Please note: We are not responsible for customs or transit delays, or any additional fees for customs clearance.